Personal Counselling and Coaching Services
Our network of psychologists offer personal counselling and coaching to assist people to cope more effectively with a range of common problems experienced in their personal, family and working life.

Personal Counselling

People seek counselling to discuss problems that affect key aspects of their lives including their happiness, emotional well-being, self-esteem and confidence, quality of relationships or work performance.

The most common problems experienced by people seeking counselling include:
• Depression
• Anxiety
• Anger
• Stress
• Difficulties in personal relationships
• Alcohol and drug addiction

A psychologist can help you to gain a clearer understanding of your problems and identify coping strategies to help you achieve your goals and ultimately feel happier.

Our psychologists are qualified professionals who employ proven counselling techniques focussed on enhancing your personal growth and development.

We value you as an individual and are sensitive to issues of diversity in all areas of life. Our psychologists pride themselves on providing a professional, responsive and at all times respectful service.

Check out the Tip Sheets, Links to useful websites and Recommended Readings for further information on specific issues.

Personal Coaching

Personal Coaching aims to maximise your strengths and personal resources to set and achieve goals in virtually any aspect of life including business, career, family, health, relationships and personal growth.

The key difference between coaching and counselling is that coaching does not seek to resolve the deeper underlying issues that give rise to serious problems such as poor motivation, low self-esteem and poor job performance.

Coaching focuses on practical issues including how to set tangible goals and achieve results within a specific timeframe.

Objective feedback, perspective, encouragement and new ways of tackling situations are the key benefits of personal coaching.

Similar to the role of a coach in a sporting context, a personal coach is like having someone "running alongside you" in life, giving you vital input, insights and motivation to facilitate success.

Make an Appointment

A counselling or coaching session is approximately 50 minutes. 
You will need to book an appointment in advance.

To make an appointment please phone 3352 3577 Monday to Friday between 9.00am and 4.00pm


Locations
Appointments are available at:

help with directions? whereis.com.au

Payment

Payment is required at the time of the appointment.
Payment methods available include:

• Cash
• EFTPOS - credit and debit cards

Rebates for Counselling Services

Medicare rebates are available for patients referred and managed by a GP under a GP Mental Health Care Plan or for those on a direct referral from a psychiatrist or paediatrician (for treatment of a child).

A limit of 12 individual sessions per person per calendar year applies with a review by the referring doctor required after the first 6 sessions.

For more information visit:
www.psychology.org.au/

Most Private Health Insurers offer rebates on psychological services.  To claim a rebate:

• patients need to be covered by ancillary benefits insurance
• the psychologist needs to be approved by the health insurance fund
• some health funds also require a medical certificate from your GP.

Rebates vary depending on your level of cover. Contact your fund to determine if you are eligible and what rebates may apply.

Cancellation Policy

Ahead Psychology has an Appointment Cancellation Policy.

A minimum of 48 hours notice is required if you wish to cancel your appointment.

A cancellation fee may apply if an appointment is cancelled with less than 48 hours notice, or you fail to attend your booked appointment.

FAQ

• What kind of problems do psychologists assist with?

Psychologists can help with a wide range of issues that effect your emotional and mental well-being.

These issues might be of a personal nature or they might stem from relationship difficulties or family concerns. They could also be related to a stressful situation at work. 

• How do I make an appointment?

You can call the central booking service on 3352 3577 Monday to Friday between 9am and 4pm to make an appointment.

• What happens if I need to change or cancel an appointment?

Changes or cancellations can be arranged by calling the central booking service on 3352 3577 Monday to Friday between 9am and 5pm.

A minimum of 48 hours notice is required if you wish to cancel your appointment. 

If less than 48 hours notice is given or you fail to attend your booked appointment a cancellation fee may apply. 

• Where are you located?

Click here to find the location of the psychologist closest to you.

• What payment methods do you accept?

We accept cash and have Eftpos facilities to process credit and debit card transactions. Payment is required at the time of the appointment.

• Can I claim the cost of counselling services through my private health insurance fund?

Yes, provided you have the appropriate extras cover.  It is always sensible to check with your health insurance fund first to find out if you are covered and how much your rebate will be.

• Can I claim the cost of counselling services through Medicare?

Yes, a rebate can be claimed from Medicare if you are being managed by a GP under a GP Mental Health Care Plan, or on direct referral from a psychiatrist or a paediatrician (for treatment of a child). Check with your GP to see if you are eligible to be referred through Medicare.

• Is what I say to a psychologist confidential?

What you say to a psychologist is confidential and will not be passed on to anyone else (like a family member, friend or employer) without your consent.

Limitations to confidentiality apply if your psychologist has good reason to be concerned for your safety or wellbeing or that of another person, or if your psychologist is required by law to provide information.