Online Counselling – Telehealth Psychologist Brisbane

Ahead Psychology provides online telehealth counselling through the Zoom video telehealth platform or, if you prefer, by telephone.

The coronavirus (COVID-19) outbreak is causing enormous worry, anxiety and distress for many thousands of people.

Using telehealth counselling and telephone counselling limits the exposure of patients and psychologists to the coronavirus, supports the self-isolation and quarantine policies that will limit its spread in the community, and helps ensure we can continue to assist people with mental health problems.

Although the idea of using online telehealth counselling is new to many, the response from clients using Zoom has  been very positive.

Attending an appointment using Zoom is as easy as clicking on a link in an email we send.

Once connected Zoom appointments are conducted in much the same way as a face-to-face session – you will be able to see, hear and interact with your psychologist ‘virtually’ for the length of the session.

Psychological treatment provided using videoconferencing has been found to be as effective as a face-to-face appointments for most mental health problems.

Zoom is simple to install and use. See our User Guide to Zoom Telehealth Counselling here for information on installing, testing and using Zoom.

If Zoom doesn’t suit you, no problems, all our Psychologists can also do telephone counselling appointments. Please let our Receptionists know if this is your preference when booking your appointment.

Who is Tele Counselling for?

Tele counselling is likely to be well suited to:

  • People self-isolating during the current Corona Virus (Covid-19) crisis, or those who would just prefer to limit their contacts and movements.
  • People living in rural and remote areas and cannot access psychological services easily due to distance
  • Those who have difficulty with transport or mobility
  • Patients whose anxiety makes leaving home or accessing face to face services difficult
  • FIFO workers
  • Carers and parents who need to stay at home
  • Time poor people who want to avoid the travel to and from an appointment
  • Those that just prefer the convenience of counselling from the comforts of their own environment
If you need help call us on Brisbane (07) 3352 3577 or fill out our online booking & enquiry form and we’ll contact you.

Am I eligible for Telehealth online counselling?

Anyone can access online counselling and you don’t need a referral if you attend as a private patient.

Rebates for Telehealth Online Counselling and Phone Counselling

Private Health Insurance with Extras Cover

The majority of Australian health funds have agreed to provide coverage for telehealth online counselling provided by psychologists, from Monday 30 March, during the COVID-19 outbreak.

Check with your Insurance Fund to see if you qualify.

Medicare Rebates

Medicare Rebates are available for some patients who are: affected by: the Coronavirus outbreak; the bushfires of 2019-20; or are resident in in certain rural and remote areas of Australia.

Temporary Medicare rebates are available for certain people affected by the Coronavirus outbreak.

UPDATE – If you have a Mental Health Care Plan from a GP or a referral from a psychiatrist or paediatrician, Medicare has introduced rebates for Telehealth (online video counselling) or phone sessions for bulk billed patients only (correct as at 29 Mar 2020)

Please note – with the evolving response to the Coronavirus (COVID-19) outbreak, changes to Medicare Rebates for counselling by psychologists are being made regularly.

People who have been affected by the bushfires of 2019-20

The Government has introduced 10 Medicare rebatable services in each calendar year for two years (2020 and 2021), referred to as the Bushfire Recovery Access Initiative (BRAI) for those who have had an adverse change in their mental health as a result of a bushfire which occurred in the 2019-2020 financial year.

These sessions do not require referrals and are also bulk-billed to Medicare.

People in Rural and remote areas of Australia

People living or working in certain rural and remote locations can access up to ten telehealth psychology sessions per calendar year.
You must :

  • Have a Mental Health Treatment Plan from a GP, psychiatrist or paediatrician.
  • Be located in Modified Monash Model areas 4-7.

To find out if you are located in an eligible area, please visit the Health Workforce Locator webpage.

In the Classification Filter. Select ‘Modified Monash Model’ then in ‘Find an Address’, enter your address

Online Counselling Rural and Remote